Last Updated: October 10, 2026

This Privacy Policy explains, in plain English, how Lumega LLC ("Lumega.ai," "we," "us") collects, uses, and protects information when you visit lumega.ai, submit a form, book a call, use our software or services, or receive text messages from us.

Our Approach

We collect only what we need to serve you. We never sell your personal information. We are open about when AI is part of the conversation. And you can ask us to see, correct, or delete your information at any time.

Information We Collect

We collect information you give us directly, such as your name, email address, mobile phone number, company name, and any details you include in a form, booking request, or message. If you check an SMS consent box, we also record your consent and the date, time, and page where you gave it. If you buy from us, our payment processor handles your card details; we do not store full card numbers. When you visit our website, we may collect basic technical data, such as browser type, IP address, and pages visited, through cookies and analytics tools. We do not buy contact lists or personal data about you from data brokers.

How We Use Your Information

We use your information to respond to your requests, schedule and confirm appointments, provide and support our services, process payments, send account and service updates, and keep our services secure. We send marketing messages only if you separately opt in to receive them. We do not sell your personal information.

AI and Automation

Lumega.ai uses AI tools, such as AI assistants, to help answer messages, book appointments, and follow up. If you ask whether you are talking to an AI, we will tell you, and you can ask to reach a person at any time by replying to a message or calling (302) 501-7482. We only use AI providers to deliver our services to you, not to sell or market your information.

SMS / Text Messaging

If you opt in to receive text messages from Lumega.ai, we use your mobile phone number to send appointment confirmations, reminders, account notifications, and customer care messages. If you also check the separate marketing consent box, we may send promotional messages. Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. You can also contact us at (302) 501-7482 or [email protected].

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all other sharing described in this policy and will not be shared with any third parties, except aggregators and providers of the text message services that deliver our messages.

Information Our Customers Store With Us

If your business uses Lumega.ai software or services, the contact information you upload or collect through our platform belongs to you. We process it only to provide our services to you and as you instruct, and we do not use it for our own marketing. You are responsible for having the consents needed to contact your own customers, including for text messages.

How We Share Information

We share information only with service providers that help us operate our business, such as our CRM and messaging platform, scheduling, payment processing, AI, and hosting providers. These providers may use your information only to perform services for us and are not permitted to use it for their own marketing. We may also disclose information when required by law or legal process, or to protect our rights and the safety of others. If Lumega LLC is involved in a merger or sale of assets, information may be transferred as part of that transaction, subject to this policy.

Data Security and Retention

We use reasonable administrative and technical safeguards to protect your information. We keep information only as long as needed to provide our services, meet legal obligations, and resolve disputes, and then we delete or de-identify it.

Your Choices and Rights

You can opt out of text messages at any time by replying STOP, and unsubscribe from emails using the link in any email. You may request access to, correction of, or deletion of your personal information by contacting us, and we will respond within a reasonable time. Depending on where you live, such as California, you may have additional privacy rights, which you can exercise by contacting us.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new "Last Updated" date.

Contact Us

Lumega LLC
18 Albe Drive #F, Newark, DE 19702
Phone: (302) 501-7482
Email: [email protected]